Direct Selling Leadership Center
Customer Service Questions

About purchasing and using PDF files.
About purchasing and using mp3 files.
About the purchasing process.
Our policy on returns/refunds.
What if purchased files do not download completely?
For other questions...?


About purchasing and using PDF files.
 E-books, checklists, success guides, and other assessments purchased from Direct Selling Leadership Center are PDF files. This means you get instant gratification: the PDF is downloaded immediately after purchasing, with no wait for the mail to deliver your purchase and no extra shipping charges.

PDF files can be viewed using a free software called Adobe Acrobat Reader. If you have never purchased a PDF online, or if you are unsure whether or not you have Adobe Acrobat Reader on your computer, simply CLICK HERE to download a test PDF page. If you can download and read the test page, you will have no trouble downloading and reading PDF files purchased through the Direct Selling Leadership Center.

If you cannot read the test page, you probably need to install Adobe Acrobat Reader on your computer. CLICK HERE to download Adobe Acrobat Reader. Once you have installed this free software, you should have no trouble downloading and reading any PDF file.

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About purchasing and using mp3 files.
 Teleseminar recordings purchased from Direct Selling Leadership Center are mp3 files. This means you get instant gratification: the mp3 is downloaded immediately after purchasing, with no wait for the mail to deliver your purchase and no extra shipping charges.

Mp3 files can be listened to using a free software called Quicktime. If you have never purchased an mp3 online, or if you are unsure whether or not you have Quicktime on your computer, simply CLICK HERE to download a test mp3 recording. If you can download and listen to the test recording, you will have no trouble downloading and listening to mp3 files purchased through the Direct Selling Leadership Center.

If you cannot listen to the test mp3 recording, you probably need to install Quicktime on your computer. CLICK HERE to download Quicktime. Once you have installed this free software, you should have no trouble downloading and listening to any mp3 file.

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About the purchasing process.
When you click the "PURCHASE NOW" button for any product on our website, you will be directed to our online shopping cart where you will enter your payment information as you would at any other online store.

However, you will not be asked to enter shipping information, since all our products are online files which you download immediately after placing your order. Here's how it works:

  1. After entering your payment information, a confirmation screen will appear, and your order will immediately begin to download.

  2. If your browser does not begin downloading your purchase, you can click on the link at the bottom of the confirmation page that says "Click here to download your purchase."

  3. While your files are downloading, BE PATIENT. These are large files and you must give them plenty of time to finish downloading, even if you have a high-speed internet connection.
That's it! Once the download is complete the files will be on your computer ready for your use.

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Our policy on returns/refunds.
Direct Selling Leadership Center products are 100% guaranteed. If you are unsatisfied with your purchase or if you have a grievance, please contact us by email at: vicki@directsellingleadershipcenter.com

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What if purchased files do not download completely?
If the download process is disrupted and you do not receive your completed purchase, we can email the purchased product to you directly. If you have had trouble with the download process, email us at: vicki@directsellingleadershipcenter.com

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For other questions...?
If your question is not answered here, please email us at: vicki@directsellingleadershipcenter.com
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